Polywood Warranty

POLYWOOD
LIMITED RESIDENTIAL WARRANTY
EFFECTIVE 4/2/19

Poly-Wood, LLC (hereinafter “POLYWOOD”) warranties to the original purchaser ("Purchaser") that, for a period of twenty (20) years (except as specified below) of residential use from the date of purchase, under normal use and service conditions, POLYWOOD® furniture shall be free from material defects, and shall not splinter, crack, chip, peel, or rot, or suffer structural damage from insect infestation.

METAL FRAMES
Welds and joints are warranted to not break or crack for five (5) years of residential use. Powder coat finish is warranted to not peel for five (5) years of residential use.

HARDWARE
Hardware used in production or assembly of POLYWOOD furniture is warranted to not break for five (5) years of residential use.

WOVEN INSERTS
Woven inserts are warranted to not fail structurally, crack, unravel, fade excessively, or rot for five (5) years of residential use.

SLING FABRIC
Sling fabric is warranted from tears and becoming non-functional because of loss of dimensional stability from exposure conditions including sunlight, mildew, rot and abnormal atmospheric conditions for three (3) years of residential use. Abnormal or excessive discoloration and fading is covered.

CUSHIONS, PILLOWS, & UMBRELLAS
Cushions, pillows, and umbrella canopies are warranted to be free from workmanship or material defects for thirty (30) days from purchase. The fabric on a cushion, pillow, or umbrella canopy is warranted to not tear, mildew, or fade excessively for one (1) year from purchase.

Umbrella frames and bases are not covered under the POLYWOOD warranty. For service under the Treasure Garden, Inc. warranty, please reach out to POLYWOOD or the POLYWOOD retailer from whom you purchased your umbrella.

FIRE PIT TABLE COMPONENTS
The fire components used in fire pit tables, including Crystal Fire® burners, ignitions, electronics, and glass guards, are not covered under the POLYWOOD warranty. For service under the Outdoor GreatRoom Company warranty, please reach out to POLYWOOD or the POLYWOOD retailer from whom you purchased your fire pit table.

EXCLUSIONS
The following items are specifically excluded from the POLYWOOD limited residential warranty. POLYWOOD shall not be liable for any failure, defect or damage resulting from or connected with the following:

We reserve the right to discontinue or modify any product line or color without notifying the Purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality.

No person or entity is authorized by POLYWOOD to make and POLYWOOD shall not be bound by any statement or representation as to the quality or performance of POLYWOOD products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by POLYWOOD and Purchaser.

Under no circumstances will POLYWOOD be liable for special, incidental or consequential damages, whether such damages are sought in contract, in tort (including but not limited to negligence and strict liability) or otherwise, and POLYWOOD’s liability with respect to defective products shall in no event exceed the replacement of such products or return of the purchase price, as described above.

Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

This warranty shall only be applicable and enforceable in the United States of America and Canada.

Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on POLYWOOD products, which are received by regular use of the products.

This warranty is effective for products purchased on or after 4/2/2019. For warranty information for POLYWOOD products purchased prior to 4/2/2019, please contact the POLYWOOD Customer Service Team via email at hello@polywoodoutdoor.com.

 
 
POLYWOOD
LIMITED COMMERCIAL WARRANTY
EFFECTIVE 4/2/19

Wood, LLC (hereinafter “POLYWOOD”) warranties to the original purchaser (“Purchaser”) that, for a period of three (3) years (except as specified below) of commercial use from the date of purchase, under normal use and service conditions, POLYWOOD® furniture shall be free from material defects, and shall not splinter, crack, chip, peel, or rot, or suffer structural damage from insect infestation.

METAL FRAMES
Welds and joints are warranted to not break or crack for three (3) years of commercial use. Powder coat finish is warranted to not peel for two (2) years of commercial use.

HARDWARE
Hardware used in production or assembly of POLYWOOD furniture is warranted to not break for one (1) year of commercial use.

WOVEN INSERTS
Woven inserts are warranted to not fail structurally, crack, unravel, fade excessively, or rot for two (2) years of commercial use.

SLING FABRIC
Sling fabric is warranted from tears and becoming non-functional because of loss of dimensional stability from exposure conditions including sunlight, mildew, rot and abnormal atmospheric conditions for six (6) months of commercial use. Abnormal or excessive discoloration and fading is covered.

CUSHIONS, PILLOWS, & UMBRELLAS
Cushions, pillows, and umbrella canopies are warranted to be free from workmanship or material defects for thirty (30) days from purchase. The fabric on a cushion, pillow, or umbrella canopy is warranted to not tear, mildew, or fade excessively for one (1) year from purchase. Umbrella frames and bases are not covered under the POLYWOOD warranty. For service under the Treasure Garden, Inc. warranty, please reach out to POLYWOOD or the POLYWOOD retailer from whom you purchased your umbrella.

FIRE PIT TABLE COMPONENTS
The fire components used in fire pit tables, including Crystal Fire® burners, ignitions, electronics, and glass guards, are not covered under the POLYWOOD warranty. For service under the Outdoor GreatRoom Company warranty, please reach out to POLYWOOD or the POLYWOOD retailer from whom you purchased your fire pit table.

LOCKING DOWN FURNITURE
This warranty will remain valid if a bench has been properly anchored to the ground. Suggested anchor materials include stainless steel hardware with a stainless or aluminum bracket, painted or unpainted material. It’s best to utilize an appropriate pilot hole when screwing into the POLYWOOD material.

EXCLUSIONS
The following items are specifically excluded from the POLYWOOD limited commercial warranty. POLYWOOD shall not be liable for any failure, defect or damage resulting from or connected with the following:

We reserve the right to discontinue or modify any product line or color without notifying the Purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality.

No person or entity is authorized by POLYWOOD to make and POLYWOOD shall not be bound by any statement or representation as to the quality or performance of POLYWOOD products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by POLYWOOD and Purchaser. Under no circumstances will POLYWOOD be liable for special, incidental or consequential damages, whether such damages are sought in contract, in tort (including but not limited to negligence and strict liability) or otherwise, and POLYWOOD’s liability with respect to defective products shall in no event exceed the replacement of such products or return of the purchase price, as described above. Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

This warranty shall only be applicable and enforceable in the United States of America and Canada.

Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on POLYWOOD products, which are received by regular use of the products.

This warranty is effective for products purchased on or after 4/2/2019. For warranty information for POLYWOOD products purchased prior to 4/2/2019, please contact the POLYWOOD Customer Service Team via email at hello@polywoodoutdoor.com.

POLYWOOD
(833) 665-6300 | 925A W. Brooklyn St., Syracuse, IN 46567